{"id":10,"date":"2025-01-01T20:20:11","date_gmt":"2025-01-01T20:20:11","guid":{"rendered":"https:\/\/banto.cc\/loja\/?page_id=10"},"modified":"2025-11-04T09:17:39","modified_gmt":"2025-11-04T12:17:39","slug":"reembolso-devolucao","status":"publish","type":"page","link":"https:\/\/banto.cc\/loja\/reembolso-devolucao\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"<p>[vc_row][vc_column css=&#8221;%7B%22default%22%3A%7B%22margin-left%22%3A%2250%22%7D%7D&#8221;][vc_column_text]<\/p>\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>Na Loja Banto, garantimos a satisfa\u00e7\u00e3o dos nossos clientes. Caso voc\u00ea precise solicitar um reembolso ou realizar uma devolu\u00e7\u00e3o, siga as orienta\u00e7\u00f5es abaixo:<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<p><strong>1. Prazo para Devolu\u00e7\u00e3o ou Troca<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Voc\u00ea tem at\u00e9 <strong>7 dias corridos<\/strong> ap\u00f3s o recebimento do produto ou compra de ingressos para solicitar a devolu\u00e7\u00e3o ou troca, conforme previsto no <strong>C\u00f3digo de Defesa do Consumidor (Art. 49 do CDC).<\/strong><\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<p><strong>2. Condi\u00e7\u00f5es para Devolu\u00e7\u00e3o<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Para que a devolu\u00e7\u00e3o seja aceita, o produto deve:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Estar em sua embalagem original<\/li>\r\n\r\n\r\n\r\n<li>N\u00e3o apresentar sinais de uso<\/li>\r\n\r\n\r\n\r\n<li>Acompanhar todos os itens e acess\u00f3rios que o acompanham<\/li>\r\n\r\n\r\n\r\n<li>Estar acompanhado da nota fiscal<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<p><strong>3. Reembolsos<\/strong><\/p>\r\n\r\n\r\n\r\n<p>O reembolso ser\u00e1 realizado com desconto de 25% em cima do valor l\u00edquido da compra (por conta dos descontos do Mercado Pago):<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Cart\u00e3o de cr\u00e9dito:<\/strong> Nosso processamento de pagamentos para cart\u00e3o de cr\u00e9dito s\u00e3o 28 dias, por isso o estorno solicitado poder\u00e1 levar at\u00e9 <strong>duas faturas<\/strong> para ser conclu\u00eddo.\u00a0<\/li>\r\n\r\n\r\n\r\n<li><strong>Boleto banc\u00e1rio ou PIX:<\/strong> o valor ser\u00e1 devolvido em at\u00e9 <strong>10 dias \u00fateis<\/strong> ap\u00f3s o recebimento e an\u00e1lise do produto ou pedido de cancelamento.\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<p><strong>4. Produtos com Defeito<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Se o produto apresentar defeito de fabrica\u00e7\u00e3o, entre em contato conosco em at\u00e9 <strong>30 dias corridos<\/strong> ap\u00f3s o recebimento. Produtos com defeitos ser\u00e3o analisados, e caso confirmado o problema, o cliente poder\u00e1 optar por:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Troca por um novo produto<\/li>\r\n\r\n\r\n\r\n<li>Reembolso do valor pago<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<p><strong>5. Processo de Solicita\u00e7\u00e3o<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Para iniciar o processo de devolu\u00e7\u00e3o ou troca, entre em contato com nossa equipe de atendimento:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>E-mail:<\/strong> <a>bantoestudio@gmail.com<\/a><\/li>\r\n\r\n\r\n\r\n<li><strong>Telefone:<\/strong> (31) 98272-6680<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Voc\u00ea receber\u00e1 instru\u00e7\u00f5es detalhadas para envio do produto.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<p><strong>6. Custos de Envio<\/strong><\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Caso a devolu\u00e7\u00e3o ou troca seja por defeito ou erro no envio, os custos de transporte ser\u00e3o arcados pela Loja Banto.<\/li>\r\n\r\n\r\n\r\n<li>Para outros motivos, os custos de envio ser\u00e3o de responsabilidade do cliente.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<p><strong>7. Atualiza\u00e7\u00f5es na Pol\u00edtica<\/strong><\/p>\r\n\r\n\r\n\r\n<p>Esta pol\u00edtica pode ser revisada periodicamente. Notificaremos os clientes sobre altera\u00e7\u00f5es relevantes.<\/p>\r\n\r\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column css=&#8221;%7B%22default%22%3A%7B%22margin-left%22%3A%2250%22%7D%7D&#8221;][vc_column_text] &nbsp; Na Loja Banto, garantimos a satisfa\u00e7\u00e3o dos nossos clientes. Caso voc\u00ea precise solicitar um reembolso ou realizar&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o | Loja de arte online<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/banto.cc\/loja\/reembolso-devolucao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o | Loja de arte online\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column css=&#8221;%7B%22default%22%3A%7B%22margin-left%22%3A%2250%22%7D%7D&#8221;][vc_column_text] &nbsp; Na Loja Banto, garantimos a satisfa\u00e7\u00e3o dos nossos clientes. 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